GemFeedback

Trending requests
Run a CRO loop: find where a page loses buyers, test a fix, build the variantIdea · ▲ 1Turn plain product photos into a full set of store-ready imagesIn progress · ▲ 1Make and schedule slideshow posts across several social accountsIdea · ▲ 1Find short-form posts trending in my niche and turn them into briefsIdea · ▲ 1
Latest updates
Watch competitors' ads and flag the new long-running winnersShipped · 5 Oct 2026need helpShipped · 25 Sept 2026Getting Rid of Mobile popupShipped · 22 Sept 2026
Sign in
← All requests

Too many bugs.

Shipped 1

in Bug · Seller 90 ·

Hello, we’ve been using gempages for months.. It now seems that we can’t sync our product. Our front end is fine but the editor can’t seem to sync our product.

Sign in to follow

Comments 1

  • GemPages teamTeam

    Hi @Seller 90 Thank you for reaching out and for your patience. We’ve checked your report about the product not syncing in the editor, and it seems the issue happened during a period when our hosting provider - Amazon Web Services (AWS) - experienced a large outage that lasted for about 15 hours. The outage affected multiple regions globally and caused temporary instability in our system as well. AWS services were fully restored today, and since then our servers have been back to normal. Please try syncing your products again, it should now work as expected. If you still encounter any issue, k

    Show moreShow less

    Hi @Seller 90 Thank you for reaching out and for your patience. We’ve checked your report about the product not syncing in the editor, and it seems the issue happened during a period when our hosting provider - Amazon Web Services (AWS) - experienced a large outage that lasted for about 15 hours. The outage affected multiple regions globally and caused temporary instability in our system as well. AWS services were fully restored today, and since then our servers have been back to normal. Please try syncing your products again, it should now work as expected. If you still encounter any issue, kindly send us a screenshot or short video so we can help further. Best regards, Lucas

    ▲ 1
Sign in to GemFeedback